| Better. Cheaper. Faster. In today's competitive business environment, We help clients achieve dramatically better results - cheaper and faster than the competition. Our client-focused, flexible approach to providing BPO services and solutions is uniquely responsive to our clients' individual needs and our focus on customer satisfaction is a fundamental company-wide principle.
Why DDC?
Flexibility. Experience. Passion. Here at DDC, we understand the competitive strength that lies in the individuality of our clients. We seek to support and leverage the strength that lies in this individuality - creating bespoke BPO solutions to meet our clients' particular needs. We have particular management strength and experience in helping companies to redeploy business functions to alternate locations - both near-shore and off-shore.
Why BPO?
Competition, cost reduction and quality improvement are inescapable facts of business life. We help our clients improve their competitive edge by finding services and solutions they need that we can provide better, cheaper and more effectively for them than they can themselves. This allows our clients to focus on their most important business priorities and core competencies. In short, we help our clients focus on top-line business priorities while we help them manage the bottom-line costs of their day-to-day processing and administrative activities.
Global Coverage. Offshore Solutions. Onshore Management
24/7/365. With our main Client Support Centres and 3500+ team members in the Philippines - and a growing network of additional partners and resources in Indore, Hyderabad, Hong Kong and Singapore - DDC has a powerful range of options available to staff, support and manage our clients' work around the world. But we also provide our clients the comfort, convenience and business benefits of local, onshore project and relationship management. These carefully-selected individuals have many years' experience in the successful design, delivery and management of onshore / offshore business processing programs.
• Reduce operating costs
• Access world class capabilities
• Reduce capital expenditure
• Access to highly skilled & motivated workers
• Achieve significant labour cost reductions
• 24/7/365 service
• Re-invest freed-up resources
• Eliminate multi site duplicate processes
• Save on building and maintenance costs
• Save on technology costs
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Data Administration
24/7/365 coverage & customer care, onshore relationship management, offshore processing, data maintenance, conversion, reporting, scanning, keying, coding, tagging.
Human Resource Administration
Multi-country coverage available, employee records & HR data entry/processing, HR/governance consulting, audits, management, HRMS, payroll, employee self-service, expat administration, global & domestic relocation, learning management, succession planning, benefits enrollment & administration, staffing, recruitment, workforce management.
Accounts and Financial Processing
Accounts payable/receivable, book-keeping, multi-format claims processing, reporting, financial data processing, billing support.
Marketing & Sales
Off-shore tele-campaigns, database administration, list validation, lead qualification, appointment setting, attrition support.
Document Processing
Mail processing, document preparation, multi-format scanning, data keying, database set-up, indexing, data storage & retrieval.
Research & Development
24/7/365 coverage & customer care, onshore relationship management, offshore processing, web research - academic, financial reporting, marketing in/outbound mail processing, address validation, document scanning, data keying, coding, telesales / lead qualification services, database building, maintenance.
Information Technology
24/7/365 coverage & customer care, onshore relationship management, offshore processing, web development, custom/turnkey programming, HTML, XML, SGML coding, data tagging, data / image hosting. |
