KPO
A development of BPO is KPO (Knowledge Process Outsourcing).
People quickly came to recognise that even bigger business gains could be had further up the value chain. Therefore, if subject experts could be employed offshore, the relative savings could be significant.
Furthermore, we found that the 'sticking power' of offshore subject experts was much greater than was the experience onshore and that therefore quality improved once KPO was well underway.
People quickly came to recognise that even bigger business gains could be had further up the value chain. Therefore, if subject experts could be employed offshore, the relative savings could be significant.
Furthermore, we found that the 'sticking power' of offshore subject experts was much greater than was the experience onshore and that therefore quality improved once KPO was well underway.
